Customer Service
Full Time
Job Description
- Take responsibility for all aspects of account administration, account queries and sales support.
- Maintain timely and effective communication with customers, both internal and external.
- Process orders, quotes, and requests in line with standard procedures and processes.
- Accurate and timely shipping of products to customers in the UK and world-wide.
- Maintain up-to-date knowledge of products, customers, processes and suppliers.
- Building strong relationships with customers
- Answer company phones calls, supporting the CS Receptionist
- Work closely with the Sales & Marketing team in building strong relationships with customers
Required Knowledge, Skills, and Abilities
- Excellent attention to detail
- Ability to communicate internally and externally demonstrating a high level of professionalism.
- Excellent written and numeracy skills
- Good PC skills
- Good planning and organizational skills
- Being able to work well independently and as part of a team
- Being able to show initiative and resilience
- Quick learner
- Experience of dealing with customers in the UK and worldwide
- Experience in dealing with difficult customer situations
- Knowledge/experience of selling to or working within the NHS
- Experience of using a Customer database (training will be given)
- A manufacturing customer service background
- An understanding of medical terminology
- Previous experience in a customer service role
Reference no: 89102