Customer Service
Full Time
Job Description
- To address and respond to Customer issues in a prompt and organized way.
- To deliver an excellent customer service, understanding and empathy to our customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Keep our database system up to date at all times.
- Carry out general administrative duties.
- Work directly with the office manager to ensure our KPI’s are in line with company guidelines
- Learn and at all times adhere to the company Health and Safety requirements.
Required Knowledge, Skills, and Abilities
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Touch Typing
- A calm and cheery personality
- Patience and calmness under pressure
- A sense of humor
- Good planning and organizations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communications skills
- Good team working skills
- 5 GCSE’s or equivalent including Math & English
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations.
- A good understanding of written English Grammar
Reference no: 89097