Administrator
Full Time
Job Description
You will be required to lead and inspire a team of clerks to achieve department objectives in terms of operational KPI’s, compliance to policies, customer service and HR tasks and responsibilities through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability. We are looking for an individual who demonstrates great attention to detail and has a background of fast paced process management based roles.
- To lead and inspire a team of Clerks responsible for,
- Importing payments onto our AR sales ledger
- Allocating payments and credits notes to invoices
- Customer contact to obtain remittance advices
- Setting up Direct Debit Agreements
- Preparing and submitting weekly Direct Debit runs to bank
- Various reconciliations and reporting requirements
- Complete monthly performance and potential reviews with direct reports
- Ensure 99.8% of receipts are allocated within the period received
- All data imported to systems within agreed timescales
- All Direct Debit mandates actioned within 24 hours of receipt
Required Knowledge, Skills, and Abilities
You will also have:
- Strong communication skills and demonstrate high attention to detail
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Reference no: 83030