Administrator
Full Time
Job Description
- Communicate effectively with client/members via the telephone, letter and email.
- Consistently provide a quality customer experience to clients/members.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Assist the wider team in more complex / project work when required.
- Help to provide an efficient, professional service to meet all client/members’ needs and to promote the brand.
- Develop knowledge of clients’ pension schemes.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader
Required Knowledge, Skills, and Abilities
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focused.
- Computer literate.
Reference no: 80887