Job Description

Our client is looking for a Contact Centre Administrator to join them for a period of 6 months to help the support the team with an ongoing project.

Duties will include:

• Running regular reports
• Dealing with day-to-day queries in the team inbox, contacting internal and external customers.
• Creating and maintaining customer product reservations
• Create, manage, and monitor customers product monthly deliveries within our key systems
• Perform daily monitoring tasks on our SAP system.
• Process orders on SAP when required

Required Knowledge, Skills, and Abilities

• Educated to GCSE grade (A*-C) in Math & English or equivalent
• Good analytical skills, with experience creating basic formulae in Excel and/or Google Sheets
• Ability to build and maintain relationships with internal and external customers
• Experience of working with complex detailed data and being able to draw the right conclusion
• Evidence of successful cross functional working
• A good understanding of the principles of excellent customer service
• Be a highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team
• Strong communication, organization, and time management skills will all benefit you within this role