Job Description

We are seeking to recruit an enthusiastic and well organised Customer Support Advisor, the focus of this role is to enrich the student and customer experience by adopting a principled centred approach to debt management, income collection and reconciliation. You will provide a ‘best in class’ customer experience by managing financial services for students and customers, combined with collecting income to maintain healthy financial position for the School.

Responsibilities include:

• Providing advice and support on student finance and funding related enquiries 
• Assisting and supporting customers in meeting their financial obligations
• Maintaining service levels and meeting key performance targets 
• Operating within the framework of the School’s and units’ procedures
• Assist and contribute to delivering the units objectives

An understanding of student finance and experience of working within higher education would also be beneficial. We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.

Required Knowledge, Skills, and Abilities

• Have experience of working in a financial setting 
• Have excellent verbal and written skills and the ability to communicate effectively and confidently at all levels
• Excellent IT skills, especially in Microsoft Office, Word, Excel and Outlook