Job Description

We have an exciting opportunity to join our thriving contact centre team, we know the importance of work-life balance and as such we operate a hybrid working model providing you flexibility to work both at home and within our offices. We have both full and part time opportunities available and unlike other contact centres the position of Client Care Coordinator provides variety of tasks as you will be skilled to support our clients via our inbound, outbound and digital platforms.

We are committed to providing safe and effective services to our clients and through continued personal development and training you will be rewarded financially as you develop your personal skills and competencies.

To help you become the best that you can be, we provide a comprehensive 4-week training programme that is delivered onsite and once confident in your ability to deliver a safe and meaningful service to our clients you will be eligible to participate in our hybrid working model.

• One Call is our 24-hour, 7 day a week contact centre
• You will provide women, men and couples with support and advice on sexual and reproductive health which includes family planning, vasectomy, and health.
• You will provide exceptional customer service to both our patients and clinics
• You will be non-judgemental in order to offer non-biased information to our patients at all times
• You will be making appointment bookings into our clinics by balancing the patients needs with appointment availability whilst maintaining accurate record keeping

Required Knowledge, Skills, and Abilities

• A Pro-choice outlook on abortion with an empathetic and unbiased nature
• Experience of working within a contact centre role either inbound or outbound
• Confident in the use of various computer systems
• Worked in a customer service environment, desirably in the health care industry over the telephone or face to face
• A second language would be great as we often help people who are non-English speaking. However, this is not a pre-requisite for the role!
• A high attention to detail with excellent organisational skills 
• Excellent listening, communication and telephone skills
• Committed to the protection of team members and patients, with a focus on vulnerable groups.
• Able to role-model inclusive and culturally sensitive attitudes and behaviours.