Job Description

Key responsibilities and duties:

• Collection of all debts more than 30 days overdue
• Send weekly reminder letters for overdue debt
• Develop and maintain a debtor escalation process
• Aged debt reporting with responsibility of reducing debtor days
• Liaise with credit agency when all internal routes of collection have been exhausted
• Put accounts on stop as and when required
• Sales invoice query resolution with customers, members of staff and provide duplicate invoices when required
• Co-ordinate customer credit or refunds when required and if authorized
• Be cross trained and provide support and cover for the Helpdesk
• General office admin duties as required by Finance Manager / Director
• Inputting supplier invoices and checking statements

General:

• All enquiries should be handled promptly and accurately
• Any other tasks which can reasonable be performed as requested by the Director / Operations Manager

Benefits:

• Casual dress
• On-site parking

Schedule:

• Monday to Friday

Work remotely:

• No

COVID-19 precaution(s):

• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Knowledge of QuickBooks Online will be considered an advantage, experience with other accounting packages will also be considered. Professional in their approach to dealing with issues and employees. Appreciation of confidentiality and discretion. Strong organizational or administrative skills with attention to detail and a methodical approach. Focused on delivering outstanding customer service. IT literate and an comprehensive understanding of Windows based programmes to include Word, Excel and Outlook is essential. The ability to communicate clearly and confidently with a range of people, both on the phone and face-to-face. Strong teamwork skills essential.Education: GCSE or equivalent (required). Experience: Customer service: 2 years (required). accounting: 2 years (required).