Job Description

We are looking for a Rental Assistant who is efficient and comfortable being a member of a team. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this position.

Key features of this role are:

• Verifying vehicle availability, updating reservation systems, confirming bookings and assisting with planning our delivery driver team. Extending and closing rental agreements.

• Apply a professional approach to all customer communications

• Monitoring damage management and vehicle turnaround

• Ensuring correct billing and allocation of additional charges. Notifying customers of damage and following the rechargeable damage process.

• Collating compliance materials and rental packs for customers.

• Raising rental and contract hire invoices for billing. Regular liaison with our Credit and Finance Departments.

• Liaising with maintenance and sales teams to ensure swift action is taken and expectations and managed.

• Liaising with staff at all levels at various locations and departments

Schedule:

• Monday to Friday
• Weekends

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

The ideal candidate for this job is resourceful, a good problem communicator and organized. Ensuring a steady completion of workload in a timely manner is key to success in this position. IT literate and the proven skills in Microsoft office. Good organization and communication skills and the ability to priorities activities. Commercial vehicle or vehicle rental experience (desirable). Experience: Rental Desk: 1 year (required)