Job Description

The Customer Administrator will be expected to work efficiently in a fast-paced environment carrying out all administration duties as required to support the office, this primarily involves processing customer orders. The role requires you to be pro-active, fast-paced and be able to handle multiple enquiries at any one time.

Responsibilities

· Acknowledging and processing customer orders on to the Company system;

· Responding to customer enquiries both via email and on the phone;

· Working with the drawings team to send out completed drawings to customers & chase these, when required.

· Working with the production team to process the relevant manufacturing paperwork.

· Working with the Production Manager to complete the production schedule.

· Maintain the system by keeping it up to date & tidy.

· Provide the team with data from the system as and when required to enable them to review statistics, forecast and plan.

· General administration duties, including; data input, responding to emails, filing etc.

· Providing cover for the Customer Service department as and when required;

· Assisting the Customer Service team with any administration required to ensure response times are efficient and effective.

· Any other duties as assigned by the management team, to ensure the needs of the business are met.

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

· Excellent telephone manner; · Customer service focused; · Previous experience within a customer service role; · Excellent communication and interpersonal skills; · Strong IT skills, including Microsoft office · Experience of working within a busy, fast-paced & pressured environment; · Strong organizational skills; · Excellent Office Administration skills; · Self-motivated · “can do” attitude · Excellent communicator · Team spirit · Organized · Flexibility · Attention to detail