Job Description

You will be used to working in high volume, pressurized payroll services whilst keeping high
levels of accuracy and customer service at the heart of everything you do.
You will have a knowledge of payroll and related legislation and regulation including a keen understanding of pension auto-enrolment legislation; communicating with multiple stakeholders including HMRC, the Pension Regulator and pension scheme providers; running payroll and
pension assessments and advising customers on any changes to the status of their workers.

You will be highly organized and able to work extremely well under pressure, maintaining exceptionally high levels of accuracy and customer satisfaction and will be adaptable, flexible, and prepared to do what it takes to get the service right for our members.

As part of a wider team, an understanding of Direct Payments / Self-directed Support (SDS) would be advantageous, but training will be provided as you will be expected to provide professional, independent information and advice on SDS and using a Direct Payment and potential or existing members considering or using a Direct Payment to employ their own Personal Assistants.
You will be an established team player but also have a track record of showing and using initiative, working alone when necessary.

In return, we offer great working conditions, a friendly and supportive environment in which you will flourish and grow and competitive salary as well as further training and personal development opportunities related to your role.

Schedule:

• Monday to Friday

COVID-19 precaution(s):

• Remote interview process
• Virtual meetings

Required Knowledge, Skills, and Abilities

Current or recent and relevant working knowledge of Sage payroll. Experience of running payroll for a large number of customers. Qualifications / certification relating to payroll or associated industry experience. Knowledge, understanding and track record of using Sage to assess / re-assess workers under the Pension Auto-Enrolment duties. Able to maintain high levels of accuracy and customer satisfaction even when working under pressure due to volume and / or time limited activities. Demonstrable track record of using own initiative to develop and improve customer service in a payroll or similar environment. Track record of being a good team player, able to demonstrate communicating clearly and quickly during pay runs and able to multi-task. Experience: Payroll: 1 year (preferred)