Job Description

• Take ownership of all inbound calls at the start of the customer journey.
• Asses the customer’s needs and give them a world class first impression.
• Handing the customer over to the right department/team member and maintaining ownership where not possible.
• Customer retention following our retention journey.
• Taking ownership of department and personal KPI’s.

BENEFITS

• Base salary commensurate with experience.
• Superb commission opportunities.
• Excellent prospects for career progression.
• Company pension scheme.
• Ongoing training and development.

Required Knowledge, Skills, and Abilities

The ideal candidate will have experience of working in a customer service environment and the desire to deliver a world class customer service. Strong and natural communicator. Listening Skills. Positive attitude. Professional and personable presentation skills. Motivated and enthusiastic. Key attention to detail. Reliable. Excellent customer focus. Ability to demonstrate initiative. Empathy. Problem-solving skills. Positive attitude. Positive language.