Job Description

As a Customer Service Advisor, my client will provide you a specifically designed training programme and ongoing support in your new role to enable you to succeed and achieve all your goals. Contact Centre experience is not essential, although preferred as full training will be provided.

To be able to fulfil the working hours you will need to be flexible to work 40 hours a week across various shift patterns between 8am – 8pm Monday – Sunday.

In return the business offers a competitive rate of £8.72 per hour, ongoing training provided and fantastic progression opportunities as well as the following benefits:

• 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)

• Peoples Pension scheme

• Free on-site parking

• On-site canteen

• MediCash Plan (On completion of 6 month service)

• Cycle to work Scheme (On completion of 6 month service)

• Free tea and coffee

Schedule:

• Monday to Friday
• Weekends

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process

Required Knowledge, Skills, and Abilities