Job Description

We offer excellent benefits to our employees:

• 22 days annual leave + public bank holidays
• 2 duvet mornings (yearly)
• Flexible working scheme
• Annual Bonus scheme
• Employee of the month scheme
• Perkbox
• Ongoing training and development opportunities
• Social events

Common Tasks

• Setting up and validating new clients on in house systems
• Review client estates quarterly for accuracy-check for additions / deletions
• Standard reporting assistance (Cost Consumption/Site lists/Invoice queries)
• Issue all client reporting in accordance with SLA’s
• Ensure client Letters of Authority (LOA) are valid and up to date
• Update monthly strategic internal reports: Won/Lost/At Risk and OSB Business
• Assist the Meter Read programme from mail merge email requests / to providing exception reports
• Assist in the management of queries associated to the team’s portfolio
• Maintain and update in house systems as well as client management team files and management reporting

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Great communication skills. Proficient in all Microsoft packages. Experience of working within a customer service background is essential. Eye for detail. Ability to work under pressure. Energy industry is desirable but not essential.