Job Description

Experian’s UK&I business is currently undergoing an ambitious Transformation Programme to drive improvements to customer experience, operational performance and overall business growth. The Operational Excellence (OE) Team at Experian is a critical capability within the central Transformation Office supporting and driving the transformation in key areas. The team operates across the full UK&I business and works with stakeholders across all business units and functions.
The key accountabilities of the overall OE Team are to:

• Drive operational performance transformation in key strategic business areas
• Identify, shape and deliver key business process automations to drive customer and operational improvements
• Act as a Centre of excellence for key capabilities including Continuous Improvement / Lean Six Sigma, Business Process Management and Process Automation
• Work with the business to build front-line OE capability across the wider business

This role plays a critical function in support of the OE Team by acting as a key liaison between both the business and the technical teams to help identify, scope and shape both business improvements; you will be responsible for the UKI process management and process automation agenda; driving reduction in cost to serve and increase in NPS through the identification and delivery of automation and process improvement.
Analysis:

Responsible for the creation of an automation roadmap in support of our strategic focus on profitability and sustainable growth. Required to understand the business landscape and technical architecture in order to identify, analyze and priorities automation opportunities. Development of a roadmap and creation of a delivery plan with sufficient analysis to risk assess, resource and secure required funding, in order to deliver 500k cost saving per annum.
Process:

Ownership of Process Management framework business wide. Responsible for evolving and embedding of process management standards and governance, including identification of process improvement opportunities to feed into the Automation roadmap. Including reengineer as-is processes into to-be flows and wireframes; translating concepts into User Stories with supporting acceptance criteria and managing delivery through Jira and Confluence.

Required Knowledge, Skills, and Abilities