Job Description

A customer service professional is required for this complicated 1st line support job. You will be supporting internal and external customers with a range of software packages. This role will require keen problem-solving skills as well as the ability to represent the business in a professional fashion.
The job will include:

• Acting as first line support for issues and general queries. Your primary contact will be via telephone.
• Logging and updating activities to ensure that targets are being exceeded.
• Escalating issues to technical support to management as appropriate
• Providing internal staff with support.

The opportunity
My client provides a range of support software has experienced growth throughout the recent difficult trading conditions. There are good prospects for promotion and the culture is one of respect and professionalism.

Required Knowledge, Skills, and Abilities