Job Description

As an experienced Deputy Superintendent Registrar, you’ll regularly take notices of marriage and civil partnership, communicating with people from all different backgrounds face to face. As the first point of contact for all Registrar General licenses you’ll possess the ability to deal with this in a caring and compassionate manner. As an inspirational leader you’ll manage a team including appraisals, absence, and performance management. You’ll supervise your team daily, allocating work and resource as required. Creating weekend duty rosters will be an integral part of your job in collaboration with our casual Auxiliary staff. You’ll deliver the service of arranging citizenship ceremonies, keeping abreast of changes in legislation always. Your tact and diplomacy skills will come to the fore when dealing with customers, suppliers, and staff on contentious issues.
Our registration office is based at the Town Hall and is one of the architecturally oldest buildings within Leicester City. You’ll also need to travel within the city to attend other venues and occasionally hospitals to conduct statutory ceremonies.
Customer contact will be on a daily basis, as will managing the team, training, and supporting them. You’ll assist in deputizing for the Head of Service in her absence. Contact with the General Register Office, venue owners/managers and those involved with places of worship along with the Home Office will also feature frequently as your regular contacts.
The service currently consists of 28 members of staff, you’ll line manage approximately half of them.

Required Knowledge, Skills, and Abilities

You’ll need experience of working in the Registration Service at a Deputy Superintendent level, ideally in the ceremonies field. A self-motivated individual, you’ll inspire confidence in everyone you deal with, and not be averse to being firm when dealing with irate customers. The ability to remain calm under pressure will be paramount in a fast-paced service, leading other’s through this transformation. An ability to understand, interpret and communicate complex legislation will be essential.