Job Description

You’ll delve into complex data and process improvement methodologies through:

• Driving change within the Operations teams to make better experiences for our customers
• Prioritizing changes with most business value and deliver on them
• Demonstrating leadership skills and supporting the Operations team’s vision, to eliminate errors and reduce costs
• Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team
• Collaborating with process owners and different teams to develop effective processes

• Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
• Analyzing and improving existing processes to ensure consistently great customer outcomes
• Ensuring that processes are in compliance with regulations and ensuring documentation is relevant and updated
• Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results

As well as that, you’ll get:

• Pension and bonus schemes
• 25 days’ holiday and the option to buy up to 5 more
• Private medical insurance
• Season ticket loans
• Cycle to work scheme
• Enhanced parental leave
• Flexible working options

Required Knowledge, Skills, and Abilities

Great attention to detail to understand key operational processes, systems and technology. Experience of using LEAN or Six Sigma methodology. Ability to work cross-functionally with lots of stakeholders to drive critical business decisions. A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions. A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus.