Job Description

Technical breakdown:

- Cisco Collaboration technologies

- Knowledge of Cisco UCCE (Unified Contact Centre Enterprise) v

- Knowledge and experience with Cisco Unified Communications Manager

- Knowledge of configuration of call flows within a Cisco UCCE environment

- Knowledge of correctly licensing a Cisco UCCE environment.

- Knowledge and experience with ISDN and SIP (including voice gateways)

- Knowledge and experience with Cisco CUBE, Cisco 2900, 4300 series hardware (including FXO/FXS line cards)

- Knowledge and experience with Cisco UCS C series hardware (to support deployment of UCCE)

- Knowledge and experience with Microsoft Windows Server, SQL and Active Directory (to support deployment of UCCE)

- Knowledge and experience with VMWare ESXi (to support deployment of UCCE)

- Knowledge and experience of installing server hardware and attaching to a network connection (physically and logically).

You will be a highly motivated and proactive individual with a good amount of experience with Cisco Collaboration technologies and Telephony in general.

Required Knowledge, Skills, and Abilities

The role requires good communication skills, the ability to liaise with others to provide both technical support/advice and most importantly the ability to effectively manage a third party deploying a new hardware/software solution. You must be willing to undergo the relevant security vetting for this role and willing to frequently travel into two core sites for the purpose of deploying hardware and liaising with end users face to face. When not required to attend the office, you can work remotely (from home).