Job Description

Hours – 35 hours per week, working to a Roster shifts will include 8am until 4 pm, 9am until 5pm and 10am until 6pm
The post will be based at our head office in Coalville, Leicestershire but due to the current situation the ideal candidate will have the flexibility and willingness to work from the office and home as required.
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs.
The Customer Service Advisor will act as first point of contact for customers via a range of multimedia channels, including telephone, web, email, SMS and text phones. Dealing with a variety of calls including interpreting repair queries and instructing contractors as required, in this role you will also deal with arrears in accordance with the Income Management policy, providing advice including welfare benefits.
The Customer Service Advisor will be responsible for keeping accurate computerized records of involvement and action taken in our CRM system.
Our generous package includes:

• Competitive salary
• Contributory pension scheme
• Health cash plan – BHSF
• 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
• Flexible working
• A wide range of training and development opportunities (we are an Investors in People accredited organization)

Required Knowledge, Skills, and Abilities

We are looking for confident individuals with enthusiasm, passion and sound core skills in customer service. You will have a proven track record of working within a Customer Service Centre environment with a flexible approach to work. In order to perform effectively in the role you must be able to demonstrate experience of dealing with customers in a Customer Service Centre and the ability to deal with difficult situations using tact and diplomacy. Sound communication skills both verbal and in writing are essential for this role as well as IT and keyboard skills and flexible approach is key to this role. Educated to GCSE level or equivalent relevant experience. NVQ in Customer Care is desirable.