Job Description

We are seeking an experienced administrator to join our Patient Administrator team.
Familiarity with EMIS would be an advantage, but it is not essential.

Due to the nature of our company you will have to undergo compliance before you are able to join our team. This will consist of a DBS Check. There will be a one stage interview to assess your suitability.

The Key Responsibilities within this position

• Handle all telephone enquiries within the Practice Telephone Protocol.

• Liaise with GP's, consultants, secretaries, nursing staff and patient administration staff regarding patient information.

• Priorities workflow in accordance with patient category
• Provide excellent communication and organizational skills at all times
• Maintain accurate and complete records of patient details in line with the agreed processes within EMIS web.

• Ensure that patient confidentiality is maintained in respect of personal information in accordance with Practice policies and statutory legislation.
• Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.

COVID-19 considerations:
All members of the public (and staff) to wear a mask unless you are exempt.

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Our ideal candidate will have experience in an office-based environment with proven knowledge in Microsoft Word and Excel, as well as having brilliant customer service skills.