Job Description

Main responsibilities

• Answering and transferring incoming calls
• Taking messages noting customer details and address's
• Booking in / Re Scheduling installations and bookings (diary management)
• General customer relation tasks / emails / keeping the customers up to date with the progress of their order
• Filing away invoices maintaining a good system
• Processing Fensa / Warranty registrations

Required Knowledge, Skills, and Abilities

Confident, polite with a good phone manner Enjoy customer interaction Team player / organised Administration / Receptionist experience essential Well presented and punctual Computer literate and familiar with Excel and Microsoft word