Job Description

As a Support Analyst, your main responsibilities are as follows:

• Take ownership of open product related cases while focusing on root cause analysis and troubleshooting

• Collaborate with different teams to resolve highly complex technical issues associated with deployment

• Build and maintain excellent relationships with customers by developing and applying outstanding technical and customer service skills

• Extensively research and document customer issues as knowledgebase articles

Required Knowledge, Skills, and Abilities

• Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field• Knowledge of SQL advantageous • 2+ years of experience with Business Intelligence (BI) and Corporate Performance Management (CPM) software (preferred) • 1+ year of experience with Active Directory/SSO/ADFS knowledge is a plus