Job Description

Acting as the face of Northern, our Retail Supervisors ensure that our customers have the information and support they need at all times. Working in this role, you’ll give practical advice on journey times, delays, tickets, fares and reservations as well as maintaining the appearance and safety of our stations at all times.

Benefits and Rewards:

By working as part of the Northern team, you will receive the following benefits:

• Free Travel on Northern services – for you and your family*
• 75% discount on all other Train Operating Companies leisure services*
• Final Salary Pension Scheme (where we pay one and a half times the amount you contribute!)
• A generous holiday entitlement
• Maternity and Paternity Benefits – above the statutory minimum
• Full uniform for frontline facing roles
• Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees

Required Knowledge, Skills, and Abilities

A genuine commitment to and previous experience of delivering excellent customer service. Excellent written and verbal communication skills. Sound IT skills. The confidence to work on your own initiative. The ability to work shift patterns including evening and weekend work.