Job Description

This is a great opportunity to gain experience in a busy office environment supported by a close knit working team. We are not your typical "call centre", there are approximately 25 staff working across a variety of shift patterns.

You will be working on behalf of a dedicated client dealing with complaints/queries so you need to patient, calm. and able to show empathy..

The typical hours are 9am-6pm Monday-Friday, however flexibility is essential if needed.

Applicants will need to meet the following criteria to be considered for the position:

• The ability to fit into a team who are passionate about providing a high quality customer service experience to our callers and clients.
• A flexible and positive attitude to change and a challenge, as you will be working in a fast paced environment where things can change hourly.
• Quick thinker and learner
• Capable of navigating multiple computer systems, good written English and numerate skills at GCSE Grade C minimum
• A great work ethic that demonstrates, commitment, self-motivation and reliability
• You must be eligible to work in the UK
• You must be able to speak English fluently

Schedule:

• 8 hour shift

Experience:

• contact centre: 1 year (Required)

Education:

• A-Level or equivalent (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities