Job Description

Key duties will include: 

• Adhering to team processes, ensuring they are up to date. Work within practice and regulatory requirements 
• Adhering to daily deadlines and timelines to ensure that relevant work is completed 
• Recognising, reporting?and resolving all customer complaints, and referring escalations where necessary 

• A proactive approach?in?continuous improvements? 
• Providing excellent customer service, primarily by email and telephone communication channels 

Required Knowledge, Skills, and Abilities

Previous administrative experience in a regulated industry, ideally financial services is described as essential  Strong administrative skills and communicating clearly with confidence  Excellent interpersonal skills to maintain good working relationships internally & externally