Administrator
Permanent
Job Description
- Respond to all queries and requests for assistance from patients, practice manager, Head of Nursing and other visitors.
- Print the necessary paperwork to accompany the test process.
- Be able to maintain an orderly waiting area with appropriate social distancing.
- Follow Covid policy for temperature check and sanitisation of hands of all clients.
- Assist clients with completion of screening forms prior to test and comply with GDPR and client confidentiality.
- Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
- Ensure reception desk and chairs in waiting area are sanitised regularly between all clients.
- Ensure premises are kept clean and tidy in between visits from the cleaning staff.
- Watch for and report to the Practice Manager any matters affecting safety or security
Required Knowledge, Skills, and Abilities
- Medical experience as a phlebotomist/CNA/Medical Assistant or EMT desirable but not essential as full training will be provided.
- Strong attention to detail and the ability to work independently.
- Excellent customer service skills with patient interaction.
- Knowledge of medical terminology preferred
- Knowledge of Infection control.
- Ability to work as a team.
- Ability to make decisions and use initiative.
- Sensitive but friendly persona
- Previous experience of covid-19 test administration desirable but not essential.
- Previous experience working as a receptionist desirable but not essential
- Previous customer services background desirable
- Knowledge of basic Microsoft office is essential
- Friendly and Understanding of customer needs
- Able to prioritise workload and multi-task.
- Ability to work effectively under pressure and maintain a professional demeanour.
- Strong customer service skills
Reference no: 14436