Job Description

•  Dealing with telephone and email queries relating to service charge demands/statements and handling difficult situations.
• Credit control procedure and measures to ensure standing order payment plans/demands/accounts are on track. Management of cases with external recovery measures.
•  Receipt and distribution of invoices to property manager for approval.
• Accurately posting of invoices and bank payments on a weekly basis.
•  Follow-up with overdue and omitted invoice queries.
•  Management of ongoing Electricity queries.
• Work alongside property managers during budget creation, providing budget vs actuals.
•  Enter service charge budgets.
•  Management with relevant handover information.
•  Setting up new client's backbones structurally on Propman to commence management.
• Processing monthly management fees.
•  Liaising with external auditors for both Service Charge and Company Accounts.
•  Preparation of financial reports, bank statements, preliminary checks, advanced review of missing accruals and prepayments.
•  Quality check of drafts and resolving queries between directors and external accountant.-
• Distribution of signed service charge accounts once finalised and signed.
•  Ensuring accounts are filed per companies house deadline.
• Ad-hoc finance reporting;
•  Leasehold Outstanding
•  Nominal Detail Report
•  Trial Balances
•  Creditors/Debtors

Required Knowledge, Skills, and Abilities