Job Description

• Identify, gather, analyse and document business requirements and translate these into technical specifications or user stories using effective methods
• Effectively communicate specifications to all stakeholders including management, business users and developers
• Strong emphasis on delivery and having the ability to run projects with tangible milestones and delivering against them
• Emphasis on testing and user impact and recognising its importance at the start of the project
• updating User Stories in Jira
• Documenting / updating business process
• Data mapping activities
• Writing and executing test plans
• Working with the PM to ensure all projects are on track for completion, highlighting risks and potential roadblocks
• Work closely with the administrators and support where needed

Required Knowledge, Skills, and Abilities

• At least 3 years experience in a business analyst role
• Extensive knowledge on Agile methodologies
• Ideally 2+ years experience with Salesforce Lightning
• A good understanding of Salesforce configuration
• Salesforce Administrator Certification, desired but not essential

Personal attributes

• Excellent interpersonal and communication skills - both verbal and written
• Able to multi-task; work to tight deadlines and able to cope under pressure
• Attention to detail and high level of accuracy
• Strong problem-solving ability/logical thinker
• Must be organised and able to prioritise duties and responsibilities.
• A passion for change and a sense of real achievement based on delivery