Job Description

The Role

As an L&D Manager, you will be responsible for ensuring all staff are equipped with the necessary training to effectively and safely undertake their day-to-day activities.

In this varied role, you will produce comprehensive online and in-person training that ensures an engaging and thorough induction for new starters.

You will also document processes across activities and equipment to produce Standard Operating Procedures (SOPs) that maximise safety and efficiency, incorporating these into your training and induction programmes.

Required Knowledge, Skills, and Abilities

About You

To be considered as an L&D Manager, you will need:

- Experience of working within warehousing and operations
- Experience of training employees at a variety of levels
- Experience of working in an SME with around 1 - 200 members of staff
- An understanding of H&S, quality and HR procedures
- IT proficiency, particularly knowledge of MS Office applications
- Excellent verbal and written communication skills

Additionally, you will:

- Need to learn and have a fundamental understanding of all job roles within the business, this will include Customer Service, Warehousing, Workshop, Logistics, HR, Finance, Buying & Shipping, IT / Development, Marketing / Digital Marketing, Facilities / Maintenance, Wholesale, Retail and Procurement
- Need to document all SOPs and roll out training across the business
- Be tasked with creating training packs and videos
- Be tasked with re-training existing staff members
- Be tasked with finding and learning new processes, systems, and software before it is rolled out to the wider business
- Be tasked with training and making sure all staff understand brand guidelines and the language used that identifies our business culture