Job Description

• Effective response to all inbound customer communication including telephone calls, emails, and social media contact.
• Confirmation and deployment of customer ordering and delivery requirements.
• Query resolution for customer accounts including billing, payment plans, and general administration.
• First point of contact for issue resolution, able to calmly and professionally receive details of complaints or issues, resolving or escalating as appropriate.
• Deliver real customer care to achieve service standard performance targets and objectives.

Required Knowledge, Skills, and Abilities