Customer Care
Permanent,Full-time
Job Description
Role:
- To provide technical support to a growing customer base via telephone, live chat, email and remote access
- To communicate effectively with the customers, ensuring they are aware of your progress in solving issues
- To identify common technical issues / failings and report these back to the management team
- Complete technical reports
- Maintain the ticketing system
- Respond to and take ownership of the tickets assigned to and escalate when required.
Required Knowledge, Skills, and Abilities
Desired qualities, skills and knowledge:
- Ability to work in a small team and integrate well into the surrounding business
- Able to work in a busy environment
- A good communicator
- A person with experience in using and / or supporting EPOS systems
- Enthusiasm with a lively can-do attitude
Reference no: 100781