Job Description

• Communication with existing customer base regarding billing and payment activities to obtain promise of payment.
• Engage in communication platform including CRM activities, customer touch point activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
• Perform account receivable activities including cash postings and reconciliation, payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
• Distribution of monthly client statements and develop strong relationships with customer in order to work with them to resolve issues
• Distribution of weekly debt and exposure reports to Accounts Manager and EMEA controller
• Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
• Organize and attend monthly meetings with allocated Accounts Manager to discuss action to be taken for all unpaid invoices
• Providing guidance for accounting provisions for specific debts as part of the year end process
• Additional responsibilities that drive business results as assigned by company leadership, including but not limited to, systematize and develop processes that improve the overall Customer Experience.
• Engage in communication platform including CRM activities, customer touch point activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
• You will interact with other staff to facilitate and execute proper account creation, shipment validations and tracking, along with general operations & administration functions.

You will enjoy working in a fast paced and supportive organization that has a friendly team working culture where you will be a valued member of staff.

Required Knowledge, Skills, and Abilities

• Associate degree; OR equivalent (3-5) years of experience in the related field including commercial collections.
• Accounting knowledge in order to post daily payments received (around 10 a day)
• Strong Microsoft Office (Excel) and general computer skills.
• Project and time management skills.
• Excellent written and verbal communications skills
• Interpersonal skills – relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.