Job Description

The role requires tenacity and resilience and the desire to take ownership of issues to see them through to conclusion. Hybrid working from offices in Milton Keynes, 4 days at home 1 in the office
Key Duties:

• Making outbound / inbound contact with customers via a number of communication channels
• Performing account, billing and payment reviews with a view to collect or corrective activity
• Resolving queries, ensuring they are managed efficiently within SLA’s
• Working with customers to reduce debt in a timely manner to meet agreed targets.
• Liaising with other business areas for resolution and collections support

Required Knowledge, Skills, and Abilities

• Have experience of B2B debt collection techniques
• Have commercial Utility (Gas/Electricity) experience (desirable but no essential)
• Good attention to detail and problem solving skills
• Be experienced in speaking to customers and having an assertive conversation regarding arrears on their account
• Experience of managing high volume collections.
• Excellent negotiation and communication skills