Job Description

In this role you will offer administration support to ensure that only clean orders are passed to Business Operations which will involve checking, adding additional information where necessary and training/advising the Account Managers. You will act as the conduit between Sales and Business Operations and other business areas as appropriate to ensure business is processed as efficiently as possible.

We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

• Work alongside the Sales teams to ensure customer information and documentation is finalised and right 1st time in line with required approvals.
• Support Account Managers with leasing tasks including pre-clearance, Preferred Lease Provider cover sheet creation, leasing documentation and the clean order pack.
• Support the validation of clean orders, complete where necessary pre-handover to Business Operations.
• Pre-validate the creation of Sales orders, ensuring all supporting workflows have been authorized.
• Liaise with the Customer Fulfilment team to ensure contractual set up is completed and right 1st time in line with required standards.
• Construct sales orders that include any contractual terminations or prolongations.
• Create orders to meet customer needs including complex billing or logistics requirements.
• Provide training & support to Account Managers to enable them to confidently enter opportunities into our internal customer management tool (CPQ) and create proposals and contract documents
• Provide support to Account Managers with any offline complex pricing calculations and assist with difficult transactions by entering the data independently into CPQ.
• Provide administrative support to Sales Managers & Sales teams, including help with proposals, reports, MIF/lease requests and obtain information from third parties and customers as appropriate
• Provide Support to ensure all SLAs are met and orders reach Business Operations with than time.
• Create Framework contract and call-offs in CPQ.
• Liaison with the project office and coordination of project planning and deployment scheduling.
• Manage Customer Services mailbox by supporting Sales & Customers with queries, expedite the resolution of customer problems and complaints

Required Knowledge, Skills, and Abilities

• Excellent communication skills, both verbal and written, along with excellent inter-personal skills
• Demonstrable experience of prioritizing issues, and working with a sense of purpose and ownership
• Experienced in delivering to tight deadlines, self-driven and motivated
• Experience of working with Sales teams or in a Sales Admin role, or able to demonstrate an understanding of the impact the role of Sales Admin Professional plays within the Sales team, the E2E process and the customer experience
• Working knowledge of Oracle & Salesforce.com desirable
• Excellent IT skills, strong Excel skills.
• Experience of working with sales performance metrics is desirable.
• Experience of working in a customer relationship environment