Job Description

The successful candidate will also be expected to take responsibility for patient accounts, issue correspondence chasing payments and assist in allocation of receipts and reconciliation of customer accounts. Whilst the successful candidate will have the experience to fulfil a substantial amount of the job description immediately, we are particularly looking for an energetic person with strong communication, an eye for detail and interpersonal skills.

The successful candidate will take responsibility and ownership of a portfolio of customer accounts and collect the debts in line with the company’s credit terms, develop and maintain a relationship with key customers in the Group to ensure prompt payment of outstanding debts, prepare and provide customer statements on a monthly basis and follow up any outstanding debts that are overdue as necessary.. Contact clients to chase payments by following the process as outlined by the Head of Credit Control. This will include but is not limited to; making outbound calls and letters to customers, whilst providing good customer service, handle any telephone queries and enquiries from practices, insurance companies and patients, and assist the wider credit control team with ad hoc requests. Deal with client queries and liaise with other departments to ensure entry and billing errors are amended in a timely manner and escalate overdue accounts to Credit Control Supervisor for suspension in the event of non-payment.

Required Knowledge, Skills, and Abilities