Job Description

This is a 10 month fixed-term contract working 37 hours per week.

• To provide a customer focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner
• To receive calls in hours and out of hours with professional manner
• To support the planned maintenance programme by printing off job dockets and returning to the system when complete
• To provide a professional approach towards customers and their needs
• To provide administration support to the department
• This is a 10 month fixed-term contract working 37 hours per week

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Required Knowledge, Skills, and Abilities

• Must have experience of providing excellent customer service ideally on a helpdesk
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use Microsoft Office and management systems)
• Well organized and able to priorities workload
• Ability to multi task in a busy work environment
• Previous experience in a customer service/call Centre role is desirable
• Previous experience of using a CAFM system (Maximo or similar) is desirable