Job Description

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Answering telephones and actioning requests received via online portal
• Being the representative of the surgery, providing professional but friendly advice and services to our patients. Dealing with patients at the front reception desk
• Booking appointments
• Administrative tasks including registering new patients, photocopying, shredding, completing forms and answering emails
• Using the in house clinical system, EMIS, to deal with the full range of patient queries
• Filing and retrieving patient records
• Processing repeat prescription requests subject to agreed protocols
• Promoting and giving advice regarding our online access system

You will be required to work shifts Monday to Friday with times ranging from 8am to 6.30pm.

Benefits:

• 6 weeks annual leave plus Bank Holidays (Pro Rata for part time staff)
• Pension
• On-site parking

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Required Knowledge, Skills, and Abilities

Suitable candidates will need to have a similar mind set to fit in with the team and the ethos of the Partners and Managers. We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.

• Previous experience at a GP surgery is preferred but not essential
• Experience in a customer service or receptionist role is the minimum requirement
• Excellent team player
• Flexible and adaptable
• Embraces improvement and change
• Able to deal with pressure and conflicting demands
• Enjoys interacting with patients and providing excellent customer service
• A good sense of humor is essential!
• IT literate with Microsoft office a must