Job Description

you are responsible undertaking all reception activities, providing excellent customer care to patients and visitors and to support the Centre Leader when required.

Hours: 4 days per week (30 hours), permanent.

What you’ll do:

• Cover reception and participate in all reception duties.
• Appropriately direct all incoming calls from reception.
• Be responsible for the weekly maintenance of the Centre’s fire box.
• Ensure all patients experience the highest levels of service at all times.
• Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
• Be aware of the close working relationship with any partner hospital and comply with their local rules and policies at all times.
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
• Undertake continual professional development (CPD) and company designated mandatory training.
• Occasionally work out of hours in order to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.

What’s in it for you?

• Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.
• We’ll look after you and your family with free radiotherapy treatment.
• Plan for your future with a competitive Company Contributory Pension Scheme
• Save on your parking costs with free car parking at most of our Centre’s.
• Treat yourself with access to a wide range of retail discounts.
• Join a global employer and open opportunities to work in other countries.

Required Knowledge, Skills, and Abilities

• Experience of managing a busy reception area
• Possess excellent verbal and written communication skills
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Evidence of effective staff liaison and co-operative working
• Evidence of an empathetic approach to patients and or customers
• Experience with resolving complaints satisfactorily
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector