£30000 - £40000 Per year Negotiable
Accounts Assistant
Permanent,Full-time
Job Description
- Support the sales team in pre-sales activity and hand-over on global opportunities - setting up the global service, liaising with international partners to ensure service can be delivered etc.
- Managing the onboarding of new customers
- Day to day account management and client relationship
- Understanding and taking responsibility of the service as set out in the customer contract
- Generation and management of complex quotations
- Full responsibility & accountability for ensuring the service is delivered to the client as per the agreement and proactively ensuring all KPIs/SLAs are achieved or exceeded and taking corrective action accordingly
- Conducting progress reviews on new business and owning resulting action resolution
- Conducting regular service review meetings, including the preparation and presentation of current performance
- Primary point of contact for issue resolution
- Taking responsibility for contract profitability to agreed levels
- To ensure contract retention and growth in range and scale
- Invoice approval prior to finalisation
Required Knowledge, Skills, and Abilities
- Previous experience dealing with international clients daily
- Strong background in customer service and account management
- ITAD experience is preferred but not essential
- Strong communication skills
Reference no: 99471