Job Description

This role will manage and grow the existing teams across Europe, APAC, MENA and the Americas, raise and improve operational controls and performance tracking and inject client centricity to the existing team.

What you'll be doing?

• To do so, design, document and implement effective policies, processes, controls, SLAs and metrics to ensure adequate ongoing supervision, operational excellence and effective risk management.
• Transform the existing organization into a client-centric organization by developing and tracking client servicing metrics and designing and implementing processes to improve engagement with client-facing groups such as our Customer Success Managers.
• Reduce the number of manual payment processes and work with our Product and Technology teams to ensure that existing processes are consolidated, standardised and migrated on to our Treasury Management System.
• Devise and implement payment solutions and process flows for new product and client offerings that meet safeguarding requirements and risk management requirements and standards.
• Drive a culture of operational excellence, continuous improvement, controls and efficiency.
• Ensure daily reconciliation of payments against source system and bank statements.
• Manage operational relationships with partner banks and other payment infrastructure partners.

Required Knowledge, Skills, and Abilities

• Senior-level experience within an organization with a variety of different and complex payment flows, spanning multiple jurisdictions and currencies
• Proven track record of managing a large client-centric operational team and ensuring operational excellence
• Operational control mindset with experience building payment and operational controls and mitigating operational and financial risks
• Critical thinking and problem-solving skills
• Strong attention to detail in a fast-paced environment
• Ability to understand complex payment flows and requirements from new products and setup requirements