Job Description

• To answer the telephone in a professional manner for clients and to open emails on Outlook and act on them and review the email system.
• To open the post and act on items appropriately.
• To perform a pre-screen and data-base clients at the same time to ensure booking email confirmations are sent through to the client.
• To be highly organized and have systems in place to ensure accurate work, efficient chasing of bills, rearrangement of client appointments and pending work to be done.
• To ensure the cash received is securely locked in the identified drawer/ cupboard/safe.
• To enter the invoices onto Excel spreadsheet on the P.C., balance the money.
• To invoice the clients after treatments and produce a computer-generated invoice or create a charge for insurance clients.
• To produce clinic letters on the P.C. liaising with the referring physio and send securely using Egress or in a pdf format.
• To write any employment documents as instructed.
• To liaise with the Director on ordering of equipment, medical and office supplies.
• To tidy the reception and do basic cleaning jobs, usually at the beginning or end of the day or when the clinic is quiet at reception.
• To make any hot or cold drinks for staff / clients, if required.
• To chase overdue invoices (4 weeks+) including excesses, when asked.
• To use pay machine to accept debit/credit payments.
• To show empathy and consideration in use of communication and be open and friendly at the point of first contact.
• To audit the numbers of clients who attend for treatment in a month.
• To analyze working practices and problem solve with the Director.
• To bring to the attention of the Director any risks noticed within the building.
• And any other reasonable duties that the Director identifies.

Schedule:

• No weekends

Required Knowledge, Skills, and Abilities