Job Description

The main purpose of the post is to provide assistance to the Administrator, GPs and Nurses to ensure the smooth running of the Practice. This non-exclusive list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.

• Provide a quality reception service, providing an overview of all reception tasks.
• Assist with service provision monitoring.
• Process clinical referrals and general letters from the Clinicians to the appropriate services.
• Process Patient registrations.
• Process repeat prescription requests.
• Check stock levels in consultation rooms (prescriptions, samples, bottles, letters etc.)
• Assist with requests for information relating to patients (medical reports, copy of medical records, general patient reports)
• Take and distribute minutes of meetings when required.
• Chase up hospital departments to gain relevant information required by the Patient or Clinician.
• Check all scanned documents are in the correct patient’s record.
• General office duties.
• Chaperoning.
• To maintain patient / colleague / third party confidentiality at all times.
• Respect equality, equal opportunity and diversity principles.
• Participate in the overall management of company.
• Attend meetings and provide reports/presentations as appropriate
• Work closely with colleagues to achieve improvements in the quality and efficiency of patient services.
• Ensure that all our policies and procedures are adhered to and where necessary implement changes to support the operation.
• Work with colleagues to ensure that company meets all of its corporate responsibilities including finance, waiting times, corporate and clinical governance and health and safety.
• Adhere to the standards laid down in the NHS Code of conduct for Managers and at all times act in a manner that promotes the values.
• Participate in the personal development review process.
• Participate in appropriate Mandatory Training.
• Participate in any internal investigations as required.
• Ensure the preservation of our property and resources.
• Report any adverse incidents as appropriate.
• To work from other locations as requested and appropriate.
• Undertake any other reasonable duties.
• To work out of hours, as agreed, if required for the needs of the business.

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Good standard of education with at least 5 C/GCSE’S or equivalent
• Detailed knowledge of administration
• Computer literate with a working knowledge of Microsoft Office packages
• Understanding of confidentiality regulations and protocols

Experience

• Experience in working within a office environment
• Experience of general office procedures e.g. manual and computerized record and filing systems, photocopying, emails and faxes
• Experience of working in a team
• Responding to queries and simple problem solving
• Setting up and maintaining manual and electronic filing systems

Skills

• Excellent oral and written communication skills
• Good presentational skills
• Organized approach
• Multi-tasking
• Computer literate
• Effective interpersonal and influencing skills

Personal Qualities

• Strong commitment to excellent service provision
• Ability to priorities work
• Adaptable to situations
• Good communication and interpersonal skills
• Honesty and integrity
• Commitment to team working
• Commitment to the principles of equality and diversity
• Self-motivated, pro-active and innovative
• Commitment to learning and personal development