Job Description

You will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a critical point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, and flight bookings, among others
• Process and deliver messages to Guests
• Deliver and safely store Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safe working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

We offer you:

• Salary £10 per hour + Hilton Benefits
• Starting with 28 days of holiday per year inclusive of bank holidays with us your holiday entitlement grows yearly increasing up to a maximum of 33 days with service (Based on a full-time contract)
• Free Meals while on duty
• Reward and Recognition, through our employee of the month and engagement initiatives
• Access to our Employee Assistance programme which provides support for mental health, medical concerns, and legal queries
• With discounted Dental cover, we will offer you the opportunity to join our plan scheme at a discounted price
• Access to 1000's exclusive high street discounts on retail and various activities through our benefits portal Hilton Marketplace
• Pension scheme, we have you covered for the future with our auto-enrolment pension scheme

Required Knowledge, Skills, and Abilities

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area