Job Description

Benefits

• 37.5 hrs. per week
• Flexible approach with attention to detail
• Highly pressurized position, working to deadlines.
• Work well within a team as well as priorities own workload.

We reserve the right to close this advert early due to the volume of applicants.  To provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics. To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain the level of service to patients.
Manage the booking of designated follow up appointments, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised. Participate as an Outpatient Booking Administrator to ensure the smooth day to day operation of the Central Booking Office.
You will deal with enquiries from outpatient staff, referring practitioners, patients and other health service organizations, providing an essential support service in relation to Outpatient Services. The Central Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.
You will manage and operate a partial or full booking process receiving paper and electronic referrals for all Outpatient specialties, with each Booking Administrator having a lead responsibility for clinic management of a group of Consultants/Specialties. Booking Administrators will be expected to provide cross cover in the absence of colleagues.

Required Knowledge, Skills, and Abilities

• Highly motivated with good communications skills
• Booking 2 week wait appointments for patients within a particular timeframe.
• Escalating capacity issues to Service Managers
• Dealing with patients/colleagues/Gp Surgeries over the phone.
• Working with Patient Centre/Infoflex & e-referrals