Job Description

You will have the opportunity to join one of our busy administration based departments such as complaints, customer service, sales administration or insurance. You will undertake tasks such as data entry & other tasks as required by your line manager. You must have excellent inter-personal skills and be able to work effectively under pressure in a fast paced working environment.

What can you expect to be doing?

• Handling inbound calls from both existing and new customers
• Delivering exceptional customer service at all times to internal & external stakeholders
• Adhering to FCA Rules, Regulations and Principles at all times
• Achieve individual targets and KPI’s.
• Taking responsibility for your own workload reporting any concerns to the line manager.

What will you get in return?

• Pension Scheme
• Company reward scheme
• Free fruit, tea and coffee
• Refer a friend reward scheme
• Company social events including: summer parties, team nights out & much more
• Make a difference day – 1 paid day off work to volunteer at a charity of your choice
• Free gym membership
• Free Friday Food

Required Knowledge, Skills, and Abilities

• Ability to work under pressure and in a fast paced environment
• Ability to handle confidential information with integrity.
• Excellent attention to detail.
• Strong administration and organizational skills.
• Good time management skills.
• Excellent communication skills, both written and verbal.
• IT literate with strong keyboard skills.
• Confident telephone manner with strong rapport building skills.