Job Description

1. To provide a professional front line enquiry and reception service to tenants, visitors and contractors and to deal appropriately with any day to day enquiries and complaints or redirecting, as necessary.
2. To deal with enquiries in a confidential and professional manner
3. To provide administrative support in order that estates, properties, tenancies, rent accounts and antisocial behavior are managed effectively and excellent customer service is provided.
4. To be aware of the diverse needs of customers and to use resources available to ensure equality is delivered.
5. To assist with site visits when required, assist with correspondence, and undertake customer satisfaction surveys in order to provide excellent customer service.
6. To provide administration support to all teams, including promotion of services available, effective communication, coordination of meetings and joint training.
7. To process and handle confidential and sensitive data in relation to vetting and exclusions checks.
8. Carry out clerical duties including sickness returns, post monitoring, preparation of minutes and statistic collation.
9. To participate in training courses which are deemed beneficial to the post.
10. Such other responsibilities allocated which are appropriate to the grade of the post.

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Required Knowledge, Skills, and Abilities

Experience:

• Administrative: 3 years (required)