Job Description

You’ll enjoy making a difference to every person who walks through our doors – be it with your warm welcome or through selling them a membership to enhance their lifestyle. Often a customer’s first port of call, you’ll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects – all with a smile on your face and our support behind you. We’ll also look to you to respond to enquiries and of course, convert them into membership sales. From providing team support to the warmest of welcomes, your focus will be on ensuring our customers receive the best possible service.

In return, we offer a range of benefits:

• Pension schemes
• Discounted membership at our leisure Centre’s
• Career pathways
• Ongoing training and development to help you to be the best

Required Knowledge, Skills, and Abilities

Good IT, literacy, numerical and communication skills are vital for this customer service role – combined with the ability to quickly get up to speed on our services and systems. We’re also looking for a Customer Service Advisor with experience of administration, cash handling and ideally working with membership, booking and Direct Debit systems, as well as a can-do attitude that shines through all you do. Thriving in a team and learning new skills, you’ll confidently deal with customers with tact and sensitivity too.