Job Description

This is an exciting dual working opportunity switching between our two most customer facing departments. The role will be split between you working in one of our Retail stores at key times (Feb/Mar - Sep) and in Customer Care in a homeworking capacity (Oct – Jan). The right person will represent the Mountain Warehouse brand and reflect the company standards of presentation, customer service, and team working ethic whilst ensuring that the customer is at the heart of everything we do.

Benefits

• 50% Employee Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 20 days annual leave, plus Bank Holidays
• Employee Assistance Programme, and a Colleague Hardship Scheme
• Auto-enrolment Pension scheme
• Cycle to Work scheme
• Online learning portal, accessible to all team members
• Development and progression within a fast-paced and stable environment

Required Knowledge, Skills, and Abilities

• Experience in a customer-facing role – in retail, call Centre or similar
• An outgoing, friendly, ‘people person’ attitude
• Good standard of written and spoken English
• Confident, friendly telephone manner
• Passionate about, and takes pride in providing the very best customer service
• Enjoy working in a fast-paced environment, can think on your feet and able to multitask
• An eye for detail, and with high standards
• Excellent timekeeping
• Basic IT Skills – Outlook, Word, Excel, Internet Browsers
• Get stuck in, solve problems and have a can-do attitude
• Remain calm in difficult situations and love working as part of a team
• Represent the business as a Brand Ambassador at all levels