Job Description

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are ambitious and have a helpful personality. Face to face customer service experience is helpful, but not essential, what we are really interested in is a genuine passion for going above and beyond for our customers in our business area.

You will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills fully supported within your branch. This will provide you with the opportunity to get hands on experience and apply learning into practice.

Within this role you will:

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
• Play an important part in customer education around digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them

This role is based in various locations nationally

We look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. You have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

Required Knowledge, Skills, and Abilities

• Enthusiasm and a desire to learn and work at pace with changing priorities
• A “people first” approach, willing to put the customer at the heart of decision making
• Naturally inquisitive – able to ask why and bring new ideas to the table
• Strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.
• Ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly & efficient service
• Be resilient to a continuous changing environment
• Flexibility as, we may ask you to support other local branches within a reasonable distance to you
• 5 GCSEs (or equivalent) at or above grade 3/E, including Math and English. As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and have continued Right to Work in the UK for the duration of the programme.